Privacy Policy

Last updated: 8 August 2026

Grasshopper Buggies UK is a trading division of Golf Trolley Repairs U.K. Ltd (“we”, “us” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, purchase goods or services from us, or otherwise deal with Grasshopper Buggies UK.

This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.

1. Who We Are

Grasshopper Buggies UK
A trading division of Golf Trolley Repairs U.K. Ltd

Website: grasshopperbuggies.uk

Golf Trolley Repairs U.K. Ltd is the legal entity responsible for the processing of personal information collected through Grasshopper Buggies UK and is the data controller for the purposes of applicable UK data protection legislation.

2. Information We May Collect

Depending upon how you interact with us, we may collect and process information including:

Your name
Billing and delivery addresses
Email address
Telephone number
Details of products or services purchased or requested
Order and transaction information
Correspondence between you and us
Enquiries, quotations and customer service records
Warranty, servicing and repair information
Information you provide through forms on our website
Technical information associated with your use of our website, such as IP address, browser type, device information and cookie information

Where reasonably necessary to provide a product or service, we may also retain information concerning a particular buggy, battery, charger or other product, including model and serial numbers, warranty information and service or repair history.

We do not intentionally collect more personal information than is reasonably necessary for the purposes for which it is required.

3. How We Collect Your Information

We may obtain personal information when you:

Place an order through our website
Contact us by telephone, email, text message or through our website
Request a quotation
Purchase a buggy, accessory, spare part or other product
Arrange delivery, collection, servicing or repair
Make a warranty claim
Create or use a customer account
Communicate with our customer service team
Subscribe to marketing communications where offered
Browse or otherwise interact with our website

Some technical information may be collected automatically when you use our website through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Take and administer payments
Arrange delivery or collection
Provide quotations
Communicate with you regarding an order, enquiry or service
Provide repairs, servicing and technical support
Administer warranties and warranty claims
Maintain appropriate service and product records
Deal with returns, refunds and complaints
Maintain our accounting and business records
Detect or prevent fraud, misuse or unlawful activity
Establish, exercise or defend legal claims
Improve our products, services and website
Meet our legal, regulatory, accounting and tax obligations

We may also use your information for marketing where permitted by law. Where consent is required, we will seek that consent and you may withdraw it at any time.

5. Our Lawful Bases for Processing

We only process personal information where we have a lawful basis for doing so.

Depending upon the circumstances, this may include:

Contract
Where processing is necessary to provide a quotation, process an order, supply goods or services, arrange delivery, carry out a repair or otherwise perform our contract with you.

Legal obligation
Where we are required to retain or process information to comply with legal, accounting, taxation, consumer protection or other statutory obligations.

Legitimate interests
Where processing is reasonably necessary for the operation and protection of our business, including customer service, maintaining appropriate business records, preventing fraud, protecting our legal rights and improving our services, provided those interests are not overridden by your rights and interests.

Consent
Where you have specifically consented to a particular use of your information, including certain forms of electronic marketing or the use of non-essential cookies where consent is required.

6. Payments

Payments made through our website may be processed by third-party payment service providers.

We do not normally receive or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy requirements.

We may retain information confirming the amount, date, status and method of a transaction where required for order administration, accounting, refunds, fraud prevention or legal purposes.

7. Who We May Share Information With

We do not sell your personal information.

We may share information where reasonably necessary with organisations that assist us in operating our business or fulfilling your order, including:

Payment processors
Banks and financial service providers
Delivery, courier and postal companies
Manufacturers and suppliers where necessary for an order, technical enquiry or warranty claim
IT, website hosting and software providers
Accounting and bookkeeping providers
Professional advisers
Regulatory authorities, courts, law enforcement agencies or other bodies where disclosure is required or permitted by law

We only provide third parties with information that is reasonably necessary for the purpose concerned.

Where another organisation processes personal information on our behalf, we expect it to handle that information securely and in accordance with applicable data protection law.

8. Delivery and Warranty Information

Where goods are delivered directly by a manufacturer, distributor, supplier or courier, we may provide the information necessary to complete that delivery, such as your name, delivery address, telephone number and relevant order information.

Where we need assistance from a manufacturer or supplier with a technical or warranty matter, we may provide information relating to the product, fault, purchase or customer where reasonably necessary to resolve the matter.

9. Cookies and Website Information

Our website may use cookies and similar technologies to enable essential website functions, maintain security, remember preferences, process shopping baskets and orders, understand how visitors use the website and, where applicable, provide additional functionality.

Some cookies are essential for the website to operate.

Where required by law, non-essential cookies will not be placed on your device without your consent.

Further information about the cookies used by the website may be provided through our cookie notice or cookie consent system.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, taxation, warranty and regulatory requirements and resolving disputes.

Different types of information may therefore be retained for different periods.

Order, invoice and transaction records may need to be retained for a number of years to satisfy accounting and taxation requirements.

Warranty and service information may be retained for the duration of the relevant warranty and for an appropriate period afterwards where necessary to maintain an accurate product or service history or to deal with potential claims.

When personal information is no longer reasonably required, it will be deleted, anonymised or securely disposed of where practicable.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include appropriate website security, access controls, password protection, software updates, backups and restrictions on access to customer information.

However, no internet-based system can be guaranteed to be completely secure.

12. International Transfers

Some service providers used in operating our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements and that appropriate safeguards are in place where required.

13. Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of information in certain circumstances
Withdraw consent where processing is based upon consent

These rights are subject to the conditions and exemptions contained in applicable data protection legislation.

We may need to verify your identity before dealing with a request.

We will not normally charge a fee for exercising your data protection rights, although the law allows a reasonable fee or refusal in certain circumstances, for example where a request is manifestly unfounded or excessive.

14. Marketing Communications

Where we send electronic marketing communications, we will do so in accordance with applicable law.

You may unsubscribe from marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from contacting you where necessary concerning an existing order, warranty, repair, account or other transaction.

15. Children's Information

Our products and services are intended for adults.

We do not knowingly seek to collect personal information from children through our website.

16. Links to Other Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy information provided by the relevant organisation before supplying personal information to it.

17. Complaints and the Information Commissioner's Office

If you have a concern about how we handle your personal information, we would ask that you contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about your rights and how to make a complaint is available from the Information Commissioner's Office.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this website and the date at the top of this policy will be updated accordingly.

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information has been handled, please contact:

Grasshopper Buggies UK
A trading division of Golf Trolley Repairs U.K. Ltd

Website: grasshopperbuggies.uk